FAQs
General Questions
What is PawPallet?
PawPallet is your go-to online store for high-quality pet supplies, including toys, accessories, and health products for pets of all kinds.
Which pets do your products cater to?
We offer products for dogs, cats, birds, small animals, and more. Check each product description for specifics!
Are your products safe for my pet?
Yes, we prioritize safety and quality. All our products are sourced from trusted suppliers and meet pet safety standards.
Do you have eco-friendly or sustainable products?
Absolutely! Look for the "Eco-Friendly" label on select items in our store.
Ordering and Payment
How do I place an order?
Browse our products, add your favorites to the cart, and proceed to checkout. It's that simple!
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. Payment options will be displayed during checkout.
Can I change or cancel my order?
Orders can only be modified or canceled within 24 hours of purchase. Contact us immediately at contact@pawpallet.com/contact form link
How do I use a discount code?
Enter your discount code at checkout in the designated box, and click "Apply."
Shipping and Delivery
Where do you ship to?
We ship worldwide! However, some regions may have restrictions due to logistics or regulations.
How long will it take to receive my order?
Orders are typically processed within 2-5 business days. Delivery times vary by location and are displayed at checkout.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use it to monitor your package’s progress.
What happens if my order arrives damaged or incomplete?
Contact us within 7 days of receiving your order at contact@pawpallet.com. We’ll work with you to resolve the issue promptly
Returns and Refunds
Do you accept returns?
Yes, we offer a 30-day return policy on unused items in their original packaging. See our Returns Policy for details.
How do I request a refund?
To initiate a refund, email us at contact@pawpallet.com with your order number and reason for return.
Who covers the return shipping cost?
Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.
Product Questions
How do I know which size is right for my pet?
Refer to the size charts provided on product pages or contact us for help choosing the perfect size.
Are your products customizable?
Some of our items, like collars and tags, offer customization options. Look for the "Customizable" tag on the product page.
What if a product I want is out of stock?
You can sign up for restock notifications on the product page to be alerted when it's available again.
Other
Do you offer discounts for bulk orders?
Yes! Contact us at contact@pawpallet.com for special pricing on bulk or wholesale orders.
How can I contact your customer service team?
Reach us via email at contact@pawpallet.com, through our contact form, or on social media. We’re here to help!